Frequently Asked Questions

Check-in begins at 4:00 pm

Guests must check out by 11:00 am

While we try to accommodate these requests whenever possible, we cannot guarantee it. Of course, we are happy to store your luggage for you while you visit the area.

The age requirement to check-in at Hotel Madison is 21.

We must have a valid credit card at check-in, but you may opt to pay in cash at check-out.

No, the credit card must be in the name of the person checking in — or a credit card authorization form may be completed in advance.

We discourage the use of debit cards because your bank will put a hold on cash in your bank account for our incidental hold amount per night at check-in. Hotel Madison will place an authorization on your debit or credit card for an amount equal to your guest room rate plus tax; additional authorizations may be needed in anticipation of incidental charges. It is recommended that credit cards are used at time of check-in rather than debit cards. Any unused authorizations are released at the time of check-out. Most debit cards will hold funds for up to 10 days after departure, depending on your financial institution's policy.

Yes, our Monty's restaurant provides comfort food with a modern twist in a friendly and inviting atmosphere. The dinner menu is crafted by our Emmy award winning Chef-in-Residence! Hours and menus can be found at montysva.com or you may call the restaurant directly at 540-214-2280. Reservations are not required but can be helpful at particularly busy times. Quills is our lobby bar. We also have Grace+Main Cafe, which can be accessed through the restaurant or street-side at the corner of Grace and Main Streets. Please be sure to check our restaurant website for the most current hours and information.

Yes, we have an indoor saltwater pool on the 2nd floor. Closed late night.

Yes, we have a workout / exercise room on the 2nd floor. Access is 24/7 with room key.

Yes, it is located on the first floor toward our conference center.

Yes, they are in all rooms. Our One-Bedroom and Studio Suites have full kitchens/refrigerators.

No, microwaves are not included in our standard guest rooms. However, they are included in these room types with kitchen facilities: Studio King and One Bedroom Suites. We also have a microwave available in our lobby market for guest use.

Yes, we have a self-service laundry facility for guests on the second floor with key access.

No, we do not offer room service, though guests may get take-out from our Monty's Restaurant. And there is no better pizza around than the Neapolitan pizza available from our Quills lobby bar and Grace+Main Cafe - just ask the locals!

No, breakfast is not included in your room rate unless you have purchased a special package which specifically includes it.

Booking directly with Hotel Madison instead of third parties has the advantages of:

• No hidden fees
• No additional layers of policies
• Access to our full inventory of rooms
• More flexibility with permissible changes
• Access to a limited number of dog-friendly rooms at time of reservation
• The most current information by the most knowledgeable about our property
• SPECIAL OFFERS! Find them here.

It is a common misconception that you lose out by choosing a non-branded hotel. Enjoy both the charm of an independent hotel AND immediate savings when you stay at Hotel Madison. Read about how it all works here on our Skip the Brand Points page and make the right choice as an educated consumer. Our rates & Special Offers are too good to miss.

For guests who book directly through Hotel Madison, we have a limited amount of dog-friendly rooms available. Please note that on certain dates, such as during busy events, no pets will be permitted at all. A pet policy applies which includes an associated fee along with certain restrictions. Please choose the pet add-on during your hotelmadison.com reservation process, or call us directly to make your reservation with pet arrangements. More information can be found within our home page menu or by clicking here: Pet Policy

No other pets are permitted.

It’s walkable at about a half mile, or an easy drive just down the street.

We are the only hotel actually located on the campus, at the edge along Main Street. The Undergraduate Admissions building is just out our mezzanine level (garage) entrance.

From I-81 Exit 245, turn right off the ramp (from southbound I-81) or left off the ramp (from northbound I-81) onto Port Republic Rd. After ½ mile, turn right onto S. Main St. While our main entrance is off S. Main St, our parking garage is accessed by turning right at the next intersection onto MLK Jr Way. Garage is on your right.

Our garage parking is adjacent to the hotel and the entrance is located off MLK Jr Way. The hotel is accessed via a covered walkway from the garage. The rate is $5 per day per car with unlimited in/out access. We lease spaces in this garage, and we collect the fee from guests and track it separately due to these arrangements.

Yes, we have two electric car charging stations for guests in our parking garage.

We do not offer valet services unless there are unique circumstances that would require it. A fee applies.

We would be delighted to work with you to plan your special event in our conference center, meeting and event rooms, or the Private Dining Room in our Monty's restaurant. Please call us at 540-214-2283 or, if you prefer, please see our website hotelmadison.com and/or montysva.com for relevant information and contact forms.

Typically, by 4:00 pm 48 hours prior to arrival. If your reservation is for a special event, it may carry more restrictive or no-cancellation policies (such as during graduation).

No, we are a non-smoking and non-vaping facility.